FAQs

Are you a door to door service?

We are a door to door service. We will pick you up from your home and can drop you off at:
  • The International or Domestic Airport Terminals,
  • Overseas Passenger Terminal or White Bay Terminal,
  • Central Railway Station, City and Airport Hotels.

What times do your buses leave?

Our buses do not travel at set times each day. We group together people who need to travel at similar times to their destination. This creates a more flexible system, minimising your waiting time.

How long will we need to wait at the airport for our pick up on our return to Sydney?

We schedule one hour for every incoming international flight to collect luggage and pass through customs and immigration and arrive at our meeting point. You may then wait up to one hour at our meeting point for our shuttle, if there are other people travelling.

We schedule passengers arriving on a domestic flight half an hour to disembark their flight, collect their luggage and arrive at our meeting point. You may then wait up to one hour at our meeting point for our shuttle if there are any other passengers travelling.

However, there can be times in our not so busy day or evening, were you may wait up to 1.5 hours before you leave the airport. Our driver will contact you on your mobile once you have landed with the time he will meet you at our meeting point.

It is the sole responsibility of the passenger(s) to be at the correct meeting point waiting for our driver. If the driver has not contacted you on your mobile, please call our mobile number (0419 237 696) to advise you are waiting at our meeting point.

What happens if my flight arrives early or late?

If your flight arrives early and we have other passengers to pick up, unfortunately you will have a longer period to wait before our bus leaves the airport.

If your flight arrives late and we cannot hold up our bus, you will be transferred on to the next available bus leaving the airport. However, if your flight is late and you are scheduled to come out on our last bus leaving the airport and we are not able to wait for you. You could book a hotel room for the night and we could bring you home the next morning.

It is the passenger’s responsibility to advise us of any change to their arrival time into Sydney. We do our best to accommodate these changes. It is your responsibility to ensure that we have your correct travel information.

How accurate is the pick-up time for passengers travelling from the Central Coast?

Our drivers are always punctual and will pick you up at the scheduled pickup time which has been confirmed with you the day prior to your travel day. We ask our passengers to be waiting in front of their home or pick-up address at least five minutes before their scheduled pickup time.

During which times do your buses operate?

Our first bus can arrive at the airport at approximately 5.00am, with an advanced booking.

Our last bus can leave the airport between 9.00pm and 10.00pm at night, with an advanced booking.

We can arrange a later pickup from the airport between 10.00pm and 11.30pm, however, this is a much more expensive transfers as we have to send a bus to the airport empty at that time of night.

We can run between 6 and 8 trips a day too and from the airport with advanced bookings, seven days a week. We are only closed Christmas Day, Boxing Day and New Years Day.

Do you do private charters?

Yes, we can do an exclusive transfer for you to the airport or cruise ship terminal. You can also book a charter for many other occasions, such as concert transfers, sporting events, school groups, wedding transfers or a night in the city. Please call or email to discuss your requirements, or contact our office for a free quote.

When should I make my booking?

Bookings should be made as early as possible to secure your seat on the bus at the time you need to travel.

How much does it cost?

You can get a quote online or phone our office during business hours and speak with one of our friendly staff members. Booking in advance will secure your travel arrangements.

Do you offer discounts for Group or Family Bookings?

The following discount rates are available:

For two (2) or more adults travelling from the same pick-up location.

Reduced rate when families are booking a return journey 
-minimum of two (2) adults and two (2) children (under 16).

Please call our office on 02 4367 7145 for a free quote.

For bigger groups please phone our office on 02 4367 7145 for a free quote.

How do I pay?

You can pay by phoning our office on 02 4367 7145 to arrange a direct deposit into our account, or to make a credit card payment.

Do you provide a confirmation of my booking?

We send a confirmation email to all passengers who provide an email address. If you do not receive your confirmation email, please check your junk mail or ring our office on 02 4367 7145 so we can check in our system.

What happens if I have an emergency and need to make a booking after hours?

If you need to make an emergency booking outside our office hours you can call our A/H mobile on 0419 237 696 for a late booking for next day travel.

How can I recognise my driver?

Our driver will be wearing a white business shirt displaying our company logo. They will also be carrying a whiteboard with Coastwide Airport Transfers and your name displayed on it.

How do I know where to meet your driver on my return?

When you are dropped at your destination our driver will give you one of our business cards that will show your return details and the designated meeting point. Alternatively, you can check our maps on our website for more details and information.

Do you provide assistance with luggage?

Our drivers are more than happy to assist you with your luggage from your front door or pick-up point to our mini bus.

Do you have a baggage allowance?

Our fares include one carry-on bag and one large bag of no more than 30kg per person. Extra baggage will be charged at our discretion.

Additional charges

When travelling with oversized items, additional charges will apply for the following items;

When carrying a surf pack, the maximum length of surfboard should be no more than 7ft.

Additional charges apply to snow skies, snow boards, golf clubs, large boxes and mobility scooters that can be dismantled.

Please ensure that you inform our office staff when making your booking regarding any additional luggage items.

Can you help me if I have organised 'Wheelchair-Assist'?

When you are travelling wheelchair-assist, please advise our office staff when making your booking with us that you have organised wheelchair-assist or you have a mobility difficulty. We need to advise our driver that you may take a little longer to arrive at our meeting point.

Do you supply child seats and booster seats?

We provide child seats and boosters free of charge. Please advise when making your booking if you require a child seat or a booster seat.

When we arrive at the airport or cruise ship terminal, where do we meet our drivers?

Depending on which arrival point you will be coming to, we have different designated meeting points. Please refer to our maps for details.

Choose a map for the terminal you will be arriving at:

International T1
Domestic T2
Domestic T3
Overseas Passenger Terminal
White Bay Terminal

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